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1. What are consolidator tickets?
Consolidator tickets are discounted airfares that are sold by most major airlines to help fill seats. These tickets are usually below the lowest published fare available directly from an airline. FlightMall.com only does business with consolidators that have contracts directly with airlines. TOP > |
2. What is the total cost of airfares?
When purchasing consolidator tickets, always get the total cost. Some companies have many "hidden" charges such as paying by credit card, etc.. FlightMall.com's charges added are as follows: regulatory taxes--$35-$120 round trip, depending on destination and airports traveled through, and a ticketing fee (depending on the kind of ticket issued). There are no additional charges when paying by credit card. TOP > |
3. How do I book an airline ticket using FlightMall.com?
Simply enter your departure and arrival information in the FlightMall.com request page using city names or 3 digit IATA standard city codes. Our Internet Booking Engine performs a comprehensive search of the fares in our database and displays all flight options. Next, select the flights that most closely match your travel plans and complete the purchase by input of required information. Once you have completed your purchase, your paper airline ticket is delivered via priority mail or FedEx; Eticket confirmation numbers are sent via E-mail. Rest assured that there is a seat waiting for you aboard the plane. Flights are only booked and confirmed once you have been issued a confirmation number. TOP > |
4. How can I purchase tickets?
Because FlightMall.com operates on a very tight margin, we can only accept bookings via our web-site. We will not book a flight for you on the phone or via email. FlightMall.com only accepts credit cards as a form of payment. TOP > |
5. How do I know what restrictions apply to the ticket that I want to buy?
Once you have decided on a flight, it is your responsability to read through the airline rules. WE STRONGLY SUGGEST that you read through all of the restrictions. If the ticket you wish to purchase is restricted, you are entering into a binding contract. Other flights may cost more, but they will allow you more freedom and flexibility if you need to change your travel plans. It is important to consider all consequences before you purchase a cheaper ticket with restrictions. TOP > |
6. Why can't I find available flights online?
There are several reasons: The flights may be sold out. The schedule may require more than one airline to connect and booking engine may not recognize this. The flight schedule may require more than 2-3 segments each way and booking engine cannot process. TOP > |
7. Why does the airline carriers name not appear on the flight schedule?
Due to contractual agreements between the consolidator and certain airline carriers, we are not allowed to publish specific airlines names with the flight schedule before you reach the final booking page. TOP > |
8. What is an E-ticket?
An E-ticket (or "electronic ticket") is a paper-less ticket. Instead of receiving a physical ticket, a confirmation number is sent to be used at the airport check-in with your photo ID (such as a driver's license) to receive your boarding pass. In some cases, the airlines may ask you to present the creditcard that you used to book your flight.
Using an E-ticket is very simple and completely secure. Most airlines offer E-tickets, especially for U.S.domestic travel. Overseas with customs and immigration limits the use of E-tickets internationally. Many international airlines are starting to offer E-ticketing on select routes. E-tickets have many benefits. You CAN'T LOSE an E-ticket since your ticket is your confirmation number and photo identification. And in the event that you forget the confirmation number, the flight number will do the job.
TIP: Some carriers require travelers to present the credit card they used to purchase the ticket online. If you are thinking about purchasing a ticket for a friend or relative who does not have access to your credit card, please call and check with the airline about their specific requirements. TOP > |
9. If I purchase an E-ticket, what do I get as proof of that purchase?
Customers buying Etickets will be sent a confirmation number via e-mail. Travelers can present that number at the time of airport check-in along with appropriate identification. TOP > |
10. What form of payments are accepted?
FlightMall.com accepts American Express, Discover, Mastercard and VISA with USA or Canadian billing addresses only. Airline tickets will be mailed to billing address of cardholder only. TOP > |
11. Once I purchase a ticket from FlightMall.com, when can I expect to receive it?
Airline tickets will be shipped to the credit card billing address of the cardholder only. This is to protect the cardholder and us of credit card fraud. Airline tickets with a departure date of over 30 days out will be received within 2-3 weeks of booking date. Tickets with a departure date of 15-30 days will be received within 1 week. Tickets with a departure date of 5-14 days will be received within 2-3 business days. All paper tickets will be shipped via Fed Ex. Invoices will be sent for Electronic tickets via email only. Keep in mind electronic ticketing is not available for most international travel. TOP > |
12. If I live outside of the United States, can I purchase my airline tickets through FlightMall.com?
FlightMall.com can only sell airline tickets by credit card to residents with United States or Canadian billing addresses. Keep in mind some countries require transit visas for non-US residents to travel, such as Air Canada and British Airways. Always check with the carrier in advance. TOP > |
13. Do I need to register before I shop for airline tickets on FlightMall.com?
FlightMall.com is one of the few sites that does not require registration and passwords in order to search and book tickets. Should you decide to make a reservation, you will be required to input information. All information is conducted through a secure server, so you can feel safe when entering your personal information. It will not be used for any other marketing or sales purposes. TOP > |
14. What should I know before I buy airline tickets from FlightMall.com?
FlightMall.com accepts American Express, Discover, Mastercard and VISA credit cards. ALL payments must be in US dollars.
In order to ensure delivery of your tickets prior to your departure, we cannot accept bookings for travel within 3 business days of your departure datet.
To receive special low prices, certain restrictions are attached to discounted domestic reservations. Once discounted domestic reservations have been made and your credit card has been charged, your reservation CANNOT be changed and is completely NON-REFUNDABLE. International consolidator tickets are an excellent value, but please keep in mind that with the low prices there are a number of restrictions.
Once reservations have been made and you have provided payment to us, YOUR RESERVATION CANNOT BE CHANGED OR CANCELLED without penalties (usually between $100 and $300 or more depending upon the airline). Additionally, processing and ticketing fees are non-refundable (even if the ticket is).
Beginning with the first scheduled day of travel, your tickets are completely non-refundable. Some airlines allow schedule changes, which are again associated with fees. To ensure credit card security, all payments must be made in the EXACT name of the person holding the credit card, and the address must match the address stored with the bank. For international travel, the name onto reservation must be EXACTLY as it appears on the traveler's passport. Tickets can ONLY be shipped to the billing address of the credit card holder on whose card the ticket was purchased. This is done as a security precaution for our customers. FlightMall.com has established these procedures to prevent credit card fraud and protect our customers. TOP > |
